Once my Xbox 360 finally reached Germany and the hands of loving repair technicians, it was processed in one day and immediately sent back. It arrived yesterday, fully functional. I suspect it’s had its DVD drive exchanged, which might make sense, because the initial crash happened on a disc change. I might be imagining things, but it also seems quieter. Weird.
Total time for the under-warranty repair took from April 12 when I shipped the console to April 30, a total of 18 days. Not exactly impressive and I do think they should’ve done it in less than three weeks, especially since the repair itself only took one day. On the other hand, I only had to place two phonecalls, read one email and improvise a package for shipping, not spend a dime. Overall I’m willing to say that the Microsoft customer care has done its job very well.
The bloody console is not too happy, though. It’s been all moody ever since I set up static IPs on the router. The 360 can’t connect automatically, I need to do it manually, which I rarely bother with.