I’ve previously had one scare with my Xbox 360. Initially I set the console upright because it takes up less space and looks better that way. However, once I heard a distressing screeching sound from the drive bay when it was loading a disc. I did manage without a ruined disc (unlike many), which is when I discovered that Microsoft doesn’t recommend using the console upright. Just because they’ve been too ignorant to install some foam pads to keep the disc from tilting too far.
During the Easter I first had my work laptop’s Windows XP die on me, and immediately after that the Xbox 360 flipped the infamous red ring of death at me. I can’t say what’s wrong, except that heat it ain’t. Anyway, their user support was very helpful. All I have to do is find a suitable box for the console, call UPS to pick it up and sit tight for 10-15 days. They will also send me a new wireless controller, because my original’s D-pad is unreliable (clunky) in one direction.
While it sucks to have to send it back for repair, at least the process is as easy for the customer as possible. And being European, we get a 24-month guarantee. My 360’s nine months old.