I received my warranty-serviced Xbox 360 on Monday. During the first game session it scratched a friend’s Test Drive Unlimited disc. Naturally I’m very pissed off to have to send the console back for a replacement, probably going without a console for another three weeks or so, making this a one and a half month stint without my 400€ entertainment. That’s a lot over the two-week limit the Finnish consumer protection allows for warranty repairs.
They issued a PR-fixing statement after the accusations of the Xbox 360 ruining discs, saying that they will “inform consumers about replacing ruined discs”. What they didn’t say aloud is that this “replacement program” only covers games that Microsoft has published, which is a fraction of all Xbox 360 releases, and they’re charging you 15€ for the privilege.
The console’s retailer agreed to replace the ruined game after some arguing back and forth. If you find yourself in a similar situtation, don’t give in. I’d even go as far as saying that forget about the Microsoft replacement program entirely, because you certainly shouldn’t have to pay extra to fix their mistakes.
Goddamn, just as I was getting all ready to get back to Dead Rising, Oblivion and Castlevania: Symphony of the Night. Oh well, it’s a consumer’s life for me.